Privacy Policy for Ascent Gate
Ascent Gate ("we", "our", or "us") is dedicated to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and disclose information through our website and related services, including online courses for standardized exams (IELTS, SAT, GRE, GMAT), personalized lesson plans, diagnostic assessments, progress tracking and analytics, simulated practice tests, essay review, speaking practice modules, live and on-demand teacher support, one-on-one tutoring, study guides, resource libraries, mobile learning applications, and college admissions consulting. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our educational technology and test preparation services.
Information You Provide Directly to Us:
- Account Information: When you register for an account, we collect personal details such as your name, email address, password, and contact information.
- Educational Information: Information related to your academic background, exam goals, study preferences, and performance on diagnostic assessments and practice tests.
- Communications: Content of your communications with us, including emails, chat messages with teachers or support staff, and feedback you provide.
- Payment Information: While we do not directly store credit card details, we collect transaction information related to purchases made through our platform. This information is processed by secure third-party payment processors.
- User-Generated Content: Any content you submit or create on our platform, such as essays for review, speaking practice recordings, notes, or forum posts.
Information We Collect Automatically:
When you access or use our services, we may collect certain information automatically:
- Usage Data: Details of your interactions with our platform, including pages viewed, time spent on pages, search queries, course progress, completed lessons, and features used.
- Device Information: Information about the device you use to access our services, such as IP address, device type, operating system, browser type, and unique device identifiers.
- Log Data: Server logs may include your IP address, browser type, referring/exit pages, and timestamps.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our service and hold certain information. These are used for functional, performance, and advertising purposes.
2. How We Use Your Information
We use the collected information for various purposes, primarily to provide and enhance our educational services:
- To Provide and Maintain Our Services: Operating our online platform, delivering course content, facilitating personalized lesson plans, and enabling access to features like diagnostic assessments and practice tests.
- To Personalize Your Experience: Tailoring content, recommendations, and study plans based on your progress, performance, and preferences.
- To Facilitate Learning and Support: Providing essay review, speaking practice modules, live and on-demand teacher support, and one-on-one tutoring.
- For Analytics and Improvement: Analyzing usage patterns and performance data to understand how our services are used, identify areas for improvement, and develop new features.
- To Communicate With You: Sending service-related announcements, updates, security alerts, and support messages.
- For Security and Fraud Prevention: Detecting, preventing, and addressing fraudulent or unauthorized activities.
- To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, data analytics, web hosting, customer support). These service providers are granted access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- With Teachers and Tutors: To facilitate personalized learning and support, relevant educational information and user-generated content may be shared with your assigned teachers or tutors.
- For Business Transfers: If Ascent Gate is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. These measures include data encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.
6. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal data from children without parental consent, we take steps to remove that information from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ascent Gate
2847 Market Street,
Suite 450,
San Francisco, CA, 94103
United States